Reporting Solutions

When you need your payment processing data, we're never closed.

With our online reporting solutions, your business has a central access point for round-the-clock answers to your payment processing questions. From identifying downgraded transactions to managing exception items, these valuable programs help you get the most out of your most valued resources - your time and money. With your merchant account and a few simple clicks of a mouse, your account data is at your fingertips to answer your customer's questions when they call, allowing you to provide better customer service.

Compass provides you with fast Internet access to the information and services your business needs most for a competitive edge in day-to-day data management.

Card Not Present Reporting

You need fast, secure access to your critical financial information - Compass provides that and more - 24 hours per day, 365 days per year. Choose the reports, delivery methods and tools that work best for your business in the formats that you want - when you want them.

Research transaction data quickly and easily - use Paymentech Online's Transaction History Search Tool to get online access to the critical information you need and give your customers the quick and efficient service they deserve.

Reconcile your financial reports via the Paymentech Online Report Center provides web-based access to all your financial reports. View summary and detailed data, confirm funds transfers and reconcile accounts on a daily, weekly, or monthly basis.

Looking for a more automated solution? Try our Delimited File Reporting. Connect to our secure server and download your data file directly into your own internal systems! Delimited File Reporting streamlines your operations, improves efficiencies, saving you valuable time and money in the process.

View a demonstration of Paymentech Online. Our quick presentation shows the features of Paymentech Online that are commonly requested by users, and provides a high-level overview of how to use Report Center, Chargeback Management, and Transaction History. This presentation was created for you in Macromedia Flash and requires the use of speakers.

These tools are available to merchant on Compass's multichannel processing platform.

Resource Online

Resource Online is our proprietary suite of innovative Web-based tools that enables you to quickly and easily access all of your processing data. You can view everything from front-end point of sale data to back-end reconciliation data. With just a few mouse clicks, you'll have a complete snapshot of your financial picture that quickly enables you to take immediate cost savings steps, such as identifying and eliminating processing errors, downgrades, chargebacks and more.

      Recon Solution
      With Recon Solution, you can access comprehensive bottom-line processing recaps. You can

      view summary reports, as well as detail reports that provide you with all your consolidated

      transaction reporting and reconciliation data. Look up batch and transaction detail, deposits,

      retrieval and chargeback requests, qualification data, fees, review your statements online

      and more!

      Recon Solution offers optional modules including:

          Decisionable Data

          Enables you to analyze payment data in three areas--transacation qualification,

          chargebacks and retrievals, and credits without offsetting debits. These innovative reports

          highlight locations that may be experiencing payment issues, and ultimately costing your

          business unnecessarily.

          Exception Item Respond

          An interactive chargeback and retrieval module, Respond allows you to view and

          immediately respond to Visa, MasterCard and Diners inquiries over the Internet. Scan

          and upload your supporting sales documentation when responding to exception items

          and eliminate paper and the time spent waiting for faxes to arrive.

        Exception Item Respond

      An interactive chargeback and retrieval module, Respond allows you to view and

      immediately respond to Visa, MasterCard and Diners inquiries over the Internet. Scan and

      upload your supporting sales documentation when responding to exception items and

      eliminate paper and the time spent waiting for faxes to arrive.

      Instant Alerts

      Only Compass offers revolutionary Instant Alerts technology, where you can

      instantly receive email notifications of potential financial risks and exception conditions

      delivered right to your email inbox. Resource Online is the first web-based reporting tool on

      the market that monitors these high impact alert categories for exception to the limits you

      set: Chargebacks, Interchange, Retrievals and Velocity. When exceptions occur, alerts are

      triggered, with you determining the what, how and when of receiving your alerts. From

      multiple chargebacks at a single location to open batches and repetitive high volume card

      usage, Instant Alerts proactively keep you on the forefront of your financial operations.

      Virtual Transaction Manager

      A secure web-based application providing ad hoc web reporting that grants a more

      merchant-centric view of real-time transaction and batch activity. With 24/7 real-time

      reporting activity, batch summary figures and detailed transaction data seconds after the

      authorization, Virtual Transaction Manager (VTM) provides the detailed level of data you

      need, whenever you need it. Users can specify a single day to view, or a date range of days,

      weeks, or months (up to 6 months). In addition, VTM also offers the user a summary view

      of card type transaction counts and net deposits. Security is key with VTM-not only is the

      data information protected by Compass's firewall, but also user access requires a

      user id and individual password.

      Gift Card Reports

      These reports provide Retail merchants with the summary and detail data they need to

      manage their Compass Card program.

Other Payment Reporting Products

Flexible Data Feeds

Compass can deliver the data you need in whatever format you require - whether you are creating a simple performance spreadsheet or feeding your complex business management system. Our technical experts can ensure your data is transmitted in accordance with your unique specifications, including automated delivery of stored value reporting.

Online Merchant Services from American Express

Gain more control over your business with Online Merchant Services (OMS) from American Express. OMS provides detailed information on your American Express data that you can easily access 24 hours a day, 7 days a week. You can view payments and submissions, receive and respond to customer inquiries and chargebacks, receive fraud prevention tips and update account information. Reports include:

      Financial reconciliation

      Customer marketing data including travel trends, top markets and value analysis

      Fraud information such as the top 15 locations, industry trends and variance

Compass Fleet & Merchant Services is a registered ISO/MSP of Chase Paymentech, Bank of America and Wells Fargo Bank, N.A., Walnut Creek, CA.